Wacom 12WX User Manual

Installation Guide & Hardware ManualModel: DTZ-1200W

Your new CintiqPage 8CINTIQ PEN DISPLAY COMPONENTSYour product has many features and components with which you will want to become familiar.FRONT VIE

Your new CintiqPage 9REAR VIEWDisplay standEnables you to you to adjust the incline of the working surface. See “Adjusting display incline” on page

Your new CintiqPage 10CONVERTER UNITThe converter unit provides an interface for all video and data signals passing between the Cintiq pen display an

InstallationPage 11INSTALLATION The computer treats the interactive pen display as two separate devices (the display and the pen tablet). Therefore,

InstallationPage 12STEP 1: DISPLAY INSTALLATIONIn this step, Cintiq is installed as a display on your system.Important: Never connect or disconnect t

InstallationPage 13DISPLAY CABLING DIAGRAMCintiq – B – DVI or VGAvideo cardRear panel of computerPower adapter– D – To AC ou t let – E – Cautio

InstallationPage 147. Next, turn on your computer.For Windows: Cintiq will automatically install as a default monitor. To identify the unit as a pe

InstallationPage 158. As necessary, configure the display control panel settings for the proper size and color resolution. See the “Product specific

InstallationPage 16STEP 2: PEN TABLET INSTALLATIONIn this step, Cintiq is installed as a pen tablet.USB CABLE INSTALLATION1. First plug the USB cable

InstallationPage 17SOFTWARE INSTALLATIONImportant: You MUST install the Wacom pen tablet driver software for correct pen-on-screen functionality.Save

Wacom Cintiq® 12WXInstallation Guide & Hardware ManualVersion 2.0, Rev C2510Copyright © Wacom Co., Ltd., 2010All rights reserved. No part of this

Working with your CintiqPage 18WORKING WITH YOUR CINTIQUSING THE GRIP PENThe pen is cordless, battery-free, and sensitive to the tilt and pressure yo

Working with your CintiqPage 19BASIC PEN OPERATIONSPositioning: To position the screen cursor, move the pen slightly above the Cintiq display screen

Working with your CintiqPage 20Using the side switch: The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be s

Working with your CintiqPage 21PEN DISPLAY CONTROLSThe customizable ExpressKeys and Touch Strips enable you to improve your workflow in graphics or o

Working with your CintiqPage 22USING THE EXPRESSKEYSAs you work with your pen on the display surface, press an ExpressKey to toggle between tools or

Working with your CintiqPage 23USING THE TOUCH STRIPSThe customizable Touch Strips can be operated in several different ways:• Standard operation: Sl

Working with your CintiqPage 24SETTING UP YOUR WORK AREATo minimize fatigue, organize your work area so you can work comfortably. Position Cintiq, t

Working with your CintiqPage 25ADJUSTING DISPLAY INCLINE• To open the display stand, locate and slide the stand latch to release the stand. Unfold t

Working with your CintiqPage 26ROTATING THE TABLETWhen the pen display stand is in the closed position, the unit can be rotated. As you work, positi

CustomizingPage 27CUSTOMIZINGAfter you master the basics of using your Grip Pen on the Cintiq pen display, you may want to customize the way the pen

Introduction and overviewPage 1INTRODUCTION AND OVERVIEWThe Wacom® Cintiq® 12WX interactive pen display combines the benefits of a Liquid Crystal Dis

CustomizingPage 28CUSTOMIZATION BASICSThis manual describes only the basics of customizing Cintiq. For detailed information see the Software User’s

CustomizingPage 29CALIBRATING CINTIQYou must calibrate the pen display in order to align the screen cursor with the position of the pen on the displa

CustomizingPage 30ADJUSTING CLOCK AND PHASE (VGA ONLY)Some computers and video cards may not allow the auto-sync function to fully work when Cintiq i

CustomizingPage 31ADJUSTING THE DISPLAYFACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATIONFactory presets: For optimal display quality, set your video

CustomizingPage 32ON SCREEN DISPLAY (OSD) SETTINGSThe Cintiq OSD function enables you to adjust and optimize a variety of display settings at the tou

CustomizingPage 33The basic process for working with the OSD is as follows:• Press the MENU button to open the OSD main menu.• Press the up or down b

CustomizingPage 34When you open the On Screen Display, the main menu icons are displayed.Language. Allows you to choose the language in which the OS

CustomizingPage 35COLOR menu options are as follows:•TEMPERATURE. Enables you to adjust the pen display color temperature. Provides color temperatu

CustomizingPage 36POWER SAVINGCintiq conforms to VESA power saving guidelines.When using Cintiq with a Display Power Management Signaling (DPMS) comp

TroubleshootingPage 37TROUBLESHOOTINGMost of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom recomm

PrecautionsPage 2PRECAUTIONSTo ensure the safe usage of your product, be sure to follow all instructions, cautions, and warnings found within this ma

TroubleshootingPage 382. If there is no display:• Make sure that your computer is turned on. The power LED will light blue when the proper video sig

TroubleshootingPage 39TESTING CONTROLS AND INPUT TOOLSIf the Grip Pen, or the Cintiq ExpressKeys or Touch Strips do not work as you expect, it is a g

TroubleshootingPage 40TESTING A PEN1. While observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the display screen.

TroubleshootingPage 41DISPLAY TROUBLESHOOTINGIf you encounter problems with the display portion of your Cintiq, see the following tables; your proble

TroubleshootingPage 42An “invalid mode” message briefly appears on your display screen.• The input signal frequency is incorrectly set or not compati

TroubleshootingPage 43VGA PROBLEMSThe display ripples or flickers. • Open the OSD menu, go to the IMAGE menu, and select the AUTO ADJUST option. If

TroubleshootingPage 44PEN TABLET TROUBLESHOOTINGIf you encounter problems with the tablet portion of your Cintiq, see the following tables. Your pro

TroubleshootingPage 45Double-clicking is difficult. Be sure you are quickly tapping the display screen twice in the same place on the pen display act

TroubleshootingPage 46The pen side switch does not work.Be sure you are using the pen that originally came with your pen display, or an Intuos3 pen.

TroubleshootingPage 47The line you are drawing does not line up with the location of the screen cursor in paint applications.To function properly, so

PrecautionsPage 3USAGEHANDLINGWarning Only use the converter unit and power adapter that came with Cintiq. If a different type of converter or power

TroubleshootingPage 48WINDOWS-SPECIFIC PROBLEMSYou suspect the Cintiq preferences may be corrupted, or want to make certain that all settings are at

TroubleshootingPage 49MACINTOSH-SPECIFIC PROBLEMSAt startup, a dialog box appears telling you that either the driver failed to load or the tablet pre

TroubleshootingPage 50Ink does not work correctly with Cintiq.There may be a problem with the Ink preferences. Remove the damaged preference files a

TroubleshootingPage 51TECHNICAL SUPPORT OPTIONSIf you have a problem with your Cintiq pen display, first check the Installation section in this guide

TroubleshootingPage 52OBTAINING DRIVER DOWNLOADSWacom periodically updates the pen tablet software driver to maintain compatibility with new products

AppendixPage 53APPENDIXCARING FOR CINTIQKeep the Grip Pen and your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and

AppendixPage 54REPLACING THE PEN TIPThe pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner. When the nib

AppendixPage 55USING A MOUNTING FIXTUREAttaching to a fixture:1. Turn off your computer and power off Cintiq. Disconnect the power cable from the co

AppendixPage 56PEN AND DIGITAL INK CAPABILITIES IN WINDOWSMicrosoft Windows 7 and Vista provide extensive support for pen* input. When using Cintiq

AppendixPage 57ABOUT THE WINDOWS TABLET PC INPUT PANELThe Windows 7 or Vista Tablet PC Input Panel enables you to use handwriting or an on-screen key

PrecautionsPage 4Caution Do not put heavy articles on the pen display or push against it with a strong force; this may break the stand mechanism or d

AppendixPage 58UNINSTALLING CINTIQFollow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display from your system.

AppendixPage 59PRODUCT SPECIFICATIONSCINTIQ 12WX (MODEL DTZ-1200W) GENERAL SPECIFICATIONSDimensions (W x D x H) 405.2 x 269.7 x 17 mm (15.96 x 10.63

AppendixPage 60DISPLAYDisplay a-Si active matrix TFT LCD (IPS type)Screen size 12.1 inch (261.1 x 163.2 mm (10.3 x 6.4 in))Aspect ratio 16 : 10Input

AppendixPage 61PEN TABLETCONVERTER UNITPOWER ADAPTERGRIP PEN (MODEL ZP-501E)Reading technology Electromagnetic resonance technologyActive area 261.1

AppendixPage 62ACCESSORIESAirbrush. A true digital airbrush incorporating a pressure-sensitive tip and eraser, tilt sensitivity, and a fingerwheel t

AppendixPage 63PRODUCT INFORMATIONTo learn more about your interactive pen display and how to take full advantage of the many pen and digital inking

AppendixPage 64RADIO AND TELEVISION INTERFERENCEThe equipment described in this manual generates, uses, and can radiate radio-frequency energy. If i

AppendixPage 65INDUSTRY CANADA (CANADA ONLY)Industry Canada, Class B“This Class (B) digital apparatus complies with Canadian ICES-003”“Cet appareil n

AppendixPage 66WARRANTY(WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST)LIMITED WARRANTYWacom warrants the product, to the original consumer pur

AppendixPage 67WARRANTY SERVICE IN THE U.S.A. AND CANADATo obtain Warranty service within the U.S. or Canada contact:Wacom Customer Care CenterPhone:

ContentsPage 5CONTENTSINTRODUCTION AND OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1PRECAUTIONS .

AppendixPage 68LICENCE WARRANTY CONDITIONS(EUROPE, AFRICA AND MIDDLE EAST)SOFTWARE LICENCE AGREEMENTImportant customer informationThe scope of delive

AppendixPage 69The existing limitations on liability shall not apply in the case of the assumption of explicit guarantees, or in case of fraudulent b

AppendixPage 70Any descriptions, drawings, specifications, samples, models, notifications or similar material provided in connection with the purchas

AppendixPage 71CINTIQ EXCHANGE POLICY(EUROPE, AFRICA AND MIDDLE EAST)Should your Cintiq Interactive Pen Display become defective during the warranty

AppendixPage 72This page intentionally left blank.

WACOM TECHNOLOGY CORPORATION WACOM EUROPE GMBH1311 SE Cardinal Court Europark Fichtenhain A9Vancouver, WA 98683 47807 KrefeldU.S.A. GermanyTelephone:

Installation Guide & Hardware ManualWacom Co., Ltd. UE-0387 (B)

ContentsPage 6TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Testing Cintiq

Your new CintiqPage 7YOUR NEW CINTIQPACKAGE CONTENTSCarefully unpack all items and place them on a desktop or stable work surface. Verify that your