Wacom CTL-471 User Manual download pdf (Page 38)

Contents Index

Contents

Index

TECHNICAL SUPPORT OPTIONS

If you have a problem with your tablet, first check the tablet Quick Start Guide to be sure the unit is installed

correctly. Then review the Troubleshooting

and procedures.

If you cannot find the answer in this manual, you can check the product FAQs (Frequently Asked

Questions) on the Wacom Support website for your region.

Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you

are having a compatibility problem between the tablet and a new hardware or software product, it may be

helpful to download a new software driver (when available) from the Wacom Support website for your

region.

If you cannot solve the problem and you think your tablet is not working properly, contact the Wacom

support staff for the area where your product was purchased.

When you call, you should be at your computer with the following information available:

• This manual.

• Tablet serial and model number. (Look on the bottom of the tablet.)

• Driver version number. (See the tablet Installation CD or click on the tablet control panel A

BOUT

button.)

• The make and model of your computer, and operating system version number.

• A list of peripheral devices attached to your computer.

• The software application and version you were using when the problem occurred.

• The exact wording of any error message that appeared on your screen.

• What happened and what you were doing when the problem occurred.

• How you tried to solve the problem.

You can also contact Wacom Support by visiting the Wacom website for your region and completing an

Email Inquiry form.

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Wacom CTL-471 User Manual Page 38