Wacom Cintiq 20WSX Installation Guide

Installation Guide & Hardware Manualfor Cintiq 20WSX (DTZ-2000W) Cintiq20WSX_Manual.fm Page -1 Monday, January 15, 2007 9:23 AM

Unpacking your CintiqPage 8 Setting up the Cintiq stand Place the stand on your desktop or work surface, making sure the stand is stable and will no

Unpacking your Cintiq Page 9 Unpacking and mounting the Cintiq pen display Remove any packing materials from the back of the display unit and ca

Unpacking your CintiqPage 10 Adjusting the display incline To adjust the display incline, face the front of the Cintiq pen display and grasp it on t

Unpacking your Cintiq Page 11 Adjusting rotation The pen display can be rotated on the display stand when the incline is less than or equal to 2

Unpacking your CintiqPage 12Removing Cintiq from the display standTo remove Cintiq from the display stand:• If the rotation lock screws are attached,

Cintiq pen display components Page 13CINTIQ PEN DISPLAY COMPONENTSAfter the Cintiq pen display is safely mounted on the Cintiq stand, take some t

Cintiq pen display componentsPage 14Rear viewNext step: Installation. See page 15.Integrated pen holder and alternate cable exitThe pen can be store

Installation Page 15INSTALLATION System requirementsBefore installing Cintiq, make sure your computer meets the following minimum system requirem

InstallationPage 16Step 1: LCD monitor installationIn the first stage of the installation process, Cintiq is installed as a monitor on your system. A

Installation Page 17• Be sure to tighten the thumbscrews on the connectors.• Connect the power adapter to Cintiq. See – C – on the next page.

Wacom Cintiq ® 20WSXInstallation Guide & Hardware Manual for Cintiq 20WSX (DTZ-2000W)English version 1.0, January 15, 2007Copyright  Wacom Co

InstallationPage 18LCD monitor cabling diagramCintiq, rear view – B – Video cardDVI or VGARear panel of your computerDo not attach the USB data ca

Installation Page 19• Turn on Cintiq. The power LED will light orange.• Next, turn on your computer.For Windows systems, Cintiq will automatical

InstallationPage 20• As necessary, configure the display control panel settings for the proper size and color resolution. The maximum (native) resolu

Installation Page 21Step 2: Pen tablet installationUSB cable installation Plug the USB connector into an available USB port on your computer or

InstallationPage 22Software installationIMPORTANT: You MUST install the Wacom pen tablet driver software for full pen and tablet functionality, other

Working with your Cintiq Page 23WORKING WITH YOUR CINTIQUsing the penAs you work with Cintiq, you can rest your hand lightly on the display scree

Working with your CintiqPage 24Pen operationsThe basic methods of working with the pen are as follows:Pointing and selecting: Move the Grip Pen above

Working with your Cintiq Page 25Working with the tablet controlsThe customizable ExpressKeys and Touch Strips enable you to speed up your workflow

Working with your CintiqPage 26Using the ExpressKeysPress the ExpressKeys with your secondary hand to toggle between tools or change tool properties

Working with your Cintiq Page 27The ExpressKeys enable you to speed up many common tasks. You can work with the default settings, or choose from

Introduction and overview Page 1 INTRODUCTION AND OVERVIEW The Wacom ® Cintiq ® 20WSX pen display combines the benefits of an LCD monitor with

Working with your CintiqPage 28Using the Touch StripsThe customizable Touch Strips can be operated in several different ways:• Standard operation: Sl

Working with your Cintiq Page 29• Touch Strip Modifier operation: The upper pair of ExpressKeys located to the left and right of your pen display

Working with your CintiqPage 30Setting up your work areaThe Cintiq 20WSX pen display and stand were designed to provide you with the widest possible

Working with your Cintiq Page 31Hints:• If the rotation lock screws are attached to the back of Cintiq, they must be removed before Cintiq can be

CustomizingPage 32CUSTOMIZINGAfter you master the basics of using your Grip Pen on the Cintiq pen display, you may want to customize the way the pen

Customizing Page 33Customization basicsThis manual only covers the basics of customizing Cintiq. For detailed information see the Cintiq Softwar

CustomizingPage 34Calibrating CintiqYou will need to calibrate the pen display tablet in order to align the screen cursor position with the position

Customizing Page 35Learning more about CintiqRefer to the electronic Software User’s Manual for detailed information on customizing Cintiq.To vie

CustomizingPage 36Adjusting the LCD monitorFactory presets, auto-sync, and user settingsFactory presets: For optimal display quality, set your video

Customizing Page 37The basic process for working with the OSD is as follows:• Press the MENU button to open the OSD main menu.• Use the up or dow

Precautions on use and handlingPage 2 PRECAUTIONS ON USE AND HANDLING Be sure to follow all instructions, cautions, and warnings found within this m

CustomizingPage 38RESET. Provides two options.• Use AUTO ADJUST to reset only the image parameters.• Use RECALL to reset all screen options to the f

Customizing Page 39Adjusting pitch and phase (VGA only)Some computers and video cards may not allow the auto-sync function to fully work when Cin

CustomizingPage 40Power savingCintiq conforms to VESA and ENERGY STAR® power saving guidelines.When using Cintiq with a Display Power Management Sign

Troubleshooting Page 41TROUBLESHOOTINGMost of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom recomme

TroubleshootingPage 423. Verify that the tablet and Grip Pen are working:• Press the Grip Pen tip against the display and verify that the status LED

Troubleshooting Page 43Testing your input tools and pen display controlsIf the Grip Pen, or the Cintiq ExpressKeys or Touch Strips do not work as

TroubleshootingPage 44Testing a pen1. While observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the display screen.

Troubleshooting Page 45Display troubleshootingIf you encounter problems with the Cintiq display, refer to the following tables; your problem may

TroubleshootingPage 46VGA problemsWhen a still image is displayed for a long period of time without refreshing the screen, an after-image remains for

Troubleshooting Page 47Pen tablet troubleshootingIf you encounter problems with the Cintiq pen display tablet, refer to the following tables. Yo

Precautions on use and handling Page 3 Handling W ARNING High Voltage. Do not open or disassemble the Cintiq pen display. There is a risk of e

TroubleshootingPage 48The eraser selects everything or will not stop erasing.Open the Wacom Tablet control panel and go to the ERASER tab. Move the

Troubleshooting Page 49The pen tip and screen cursor do not properly line up.Open the Wacom Tablet control panel and select the CALIBRATE tab. C

TroubleshootingPage 50You suspect the pen tablet preferences may be corrupted, or want to make certain that all settings are at their factory default

Troubleshooting Page 51Windows-specific problemsMacintosh-specific problemsAfter changing right- and left-handed settings in the computer’s mouse c

TroubleshootingPage 52Technical support optionsIf you have a problem with your Cintiq pen display, first check the Installation section in this guide

Troubleshooting Page 53Obtaining driver downloadsWacom periodically updates the pen tablet software driver to maintain compatibility with new pro

AppendixPage 54APPENDIXCaring for CintiqKeep the Grip Pen and your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and

Appendix Page 55Replacing the pen tipThe pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner. When the

AppendixPage 56Optional display configurationsAfter mounting the pen display unit on the Cintiq stand, you can rotate the pen display tablet to a vari

Appendix Page 57Using an alternate mount or standCintiq can be attached to any mount arm or stand conforming to the VESA 100 standard.Mounting sc

Precautions on use and handlingPage 4 C AUTION Do not put heavy articles on the pen display or push against it with a strong force; this may damage

AppendixPage 584. Next remove the four attachment screws from the cable cover plate and lift the plate away from the pen display unit.5. Place the ca

Appendix Page 596. Taking care not to dislodge the bearing stopper from the hub section, position the two halves of the bearing hub together arou

AppendixPage 60Pen and digital ink capabilities in Windows VistaMicrosoft Windows Vista provides extensive support for pen and touch input. When usi

Appendix Page 61Uninstalling CintiqFollow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display from your sy

AppendixPage 62Product specificationsCintiq 20WSX (model DTZ-2000W) general specificationsLCD monitorPhysical dimensions (W x D x H) 547 x 367 x 46 mm

Appendix Page 63Pen tabletDisplay standPower adapterGrip pen (model ZP-501E)Reading technology Electromagnetic resonance technologyActive area 43

AppendixPage 64AccessoriesAirbrush. A true digital airbrush incorporating a pressure-sensitive tip and eraser, tilt sensitivity, and a fingerwheel th

Appendix Page 65Display adaptersPurchasing parts and accessoriesTo purchase parts and accessories, refer to the Cintiq Read Me file and see who to

AppendixPage 66Radio and television interferenceThe equipment described in this manual generates, uses, and can radiate radio-frequency energy. If i

Appendix Page 67Warranty(Worldwide, Except for Europe, Africa and Middle East)Limited WarrantyWacom warrants the product, to the original consume

Contents Page 5 CONTENTS Introduction and overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Precautions on use

AppendixPage 68Warranty Service in the U.S.A. and CanadaTo obtain Warranty service within the U.S. or Canada contact:Wacom Technical SupportPhone: 1.

Wacom Technology Corporation Wacom Europe GmbH1311 SE Cardinal Court Europark Fichtenhain A9Vancouver, WA 98683 47807 KrefeldU.S.A. GermanyTelephone T

Installation Guide & Hardware Manualfor Cintiq 20WSX (DTZ-2000W)Wacom Co., Ltd. UE-0364Cintiq20WSX_Manual.fm Page 70 Monday, January 15, 2007

ContentsPage 6 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Caring for Cintiq . . .

Unpacking your Cintiq Page 7 UNPACKING YOUR CINTIQ Package contents You will find parts and accessories packed together in the accessories box.