Wacom Cintiq 20WSX Installation Guide download pdf (Page 43)

Troubleshooting

Page 41

TROUBLESHOOTING

Most of the time your pen display tablet will work ﬂawlessly. But if you are having trouble, Wacom

recommends you do the following:

1. If Cintiq does not function properly, refer to the troubleshooting section below. See also Display

troubleshooting on page 45, or look in the Pen tablet troubleshooting on page 47. Your problem

may be described there and you can try the solution offered.

2. Open the Wacom pen display Read Me ﬁle for late-breaking information.

3. If you are having a compatibility conﬂict between Cintiq and a new hardware or software product,

check if a newer pen tablet software driver is available. See Obtaining driver downloads on

page 53 for information on downloading an updated software driver. Wacom periodically updates

the software driver to maintain compatibility with new products.

4. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.

5. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact

Wacom for Technical Support. See the Read Me ﬁle for information on where to obtain support for

your region.

Testing Cintiq

1. If the Cintiq power LED does not light, check the following:

• First verify that the green light on the power adapter is on. If the light is not on, check that the

power cable is properly connected to the power adapter and to an active AC outlet.

• Check that the power adapter cable is securely connected to the Cintiq power cable and that

the Cintiq power switch is turned on. The Cintiq power LED will glow orange or blue whenever

Cintiq is on.

Important: Use only the AC adapter that came with your pen display. Other adapters may

cause damage to your product.

2. If there is no display:

• Make sure that your computer is turned on. The power LED will light blue when the proper

video signal is received, and orange if there is no video signal or if the computer is in a power

saving mode.

• Verify that Cintiq is connected to an active DVI-I, DVI-D, or VGA connector and that the

DVI/VGA switch on the back of Cintiq is set to the correct video setting.

• Check that your video card has been properly installed and is functional. If you have another

display that is compatible with your video card, you can connect that display to the card in order

to verify that the video card is operating correctly.

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Wacom Cintiq 20WSX Installation Guide Page 43