Wacom Cintiq 20WSX Installation Guide download pdf (Page 52)

Troubleshooting

Page 50

You suspect the pen tablet

preferences may be

corrupted, or want to make

certain that all settings are

at their factory defaults.

Delete the pen tablet preferences as follows:

Windows: Click the START icon and select ALL PROGRAMS.

Then select WACOM TABLET and TABLET PREFERENCE FILE UTILITY.

In the dialog box that appears, click on the REMOVE MY PREFERENCE

FILE button to delete the preferences for the current user. To delete

preferences for multiple users on Windows Vista or XP systems, click

on the REMOVE ALL PREFERENCE FILES button. Note that

administrator rights are required to delete preferences for all users.

Relaunch any currently open tablet-aware applications that you may

be running.

Macintosh: For a single user, delete the tablet preferences by ﬁrst

choosing your HOME folder from the GO menu. Then open your home

LIBRARY folder. Within your home LIBRARY folder, open the

PREFERENCES folder and delete the COM.WACOM.TABLETPREFERENCES

ﬁle. Log out, then log back in. When the tablet driver loads, it will

create a new preferences ﬁle with the factory defaults.

For multiple users, delete all tablet preferences by ﬁrst opening the

main APPLICATIONS folder. Then open the TABLET folder and run the

REMOVETABLET utility. When the utility starts, click on the REMOVE

ALL PREFERENCE FILES button. Log out, then log back in. When the

tablet driver loads, it will create new preferences ﬁles with the factory

defaults.

Recalibrate the tablet.

Note: Do not manually remove the WACOM TABLET.PREFPANE ﬁle

from the main LIBRARY PREFERENCEPANES folder. This ﬁle is only

to be removed when uninstalling the tablet software driver, and

then only when using the REMOVETABLET utility

The screen cursor moves

erratically or jumps around

on the display screen when

another tablet is connected

to your computer.

The tablet portion of Cintiq emits electromagnetic waves at a certain

frequency. If another tablet is too closely placed to Cintiq it may

interfere with screen cursor positioning. If this occurs, move the

tablet further away from Cintiq.

Cintiq has stopped working.

The pen no longer turns the

status LED blue, or the

status LED is always blue.

The tablet portion of Cintiq may need to be recalibrated to regain

normal function. Do not uninstall the driver or delete the tablet

preferences. Contact the Wacom support staff for the area where

your product was purchased. See the Wacom tablet Read Me ﬁle,

located on your computer or on the Wacom Pen Tablet Driver CD, for

contact information.

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Wacom Cintiq 20WSX Installation Guide Page 52

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