Wacom Cintiq 20WSX Installation Guide download pdf (Page 45)

Troubleshooting

Page 43

Testing your input tools and pen display controls

If the Grip Pen, or the Cintiq ExpressKeys or Touch Strips do not work as you expect, it is a good idea to

ﬁrst check the assigned functions or reset them to their default conditions. A quick way to reset a pen to

its default settings is to remove it from the TOOL list by clicking on the list’s [ – ] button. After the pen has

been removed, place it back onto the display screen surface and the pen will be re-added to the TOOL

list with its default settings.

Open the Wacom Tablet control panel and click on the ABOUT button. In the dialog box that appears,

click on the DIAGNOSE... button to open the DIAGNOSTICS dialog box. The DIAGNOSTICS dialog box

displays dynamic information about the Cintiq pen display tablet and pen. This information is used

when testing Cintiq and your input tool(s).

If more than one Cintiq unit is connected to your system, be sure to select the unit for which you are

testing in the TABLET INFO column.

Note: When testing your tool buttons, if a button is set to POP-UP MENU or OPEN/RUN..., that

function will occur when the button is pressed. In this case you may want to change that button’s

function before testing.

Testing the ExpressKeys

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test the

ExpressKeys. If you have more than one Cintiq unit connected to your system, be sure to select

the unit you are testing from the TABLET INFO column.

2. Test the ExpressKeys by pressing them one at a time. Each time you press a key, its number will

be displayed next to either the LEFT KEYS or RIGHT KEYS category, depending on which keys group

you are testing.

When you are done, click the CLOSE button to exit the dialog box.

Testing the Touch Strips

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each Touch

Strip. If you have more than one Cintiq unit connected to your system, be sure to select the unit you

are testing from the TABLET INFO column.

2. Slide your ﬁnger up or down along the entire length of the Touch Strip you want to test. As you

touch and move your ﬁnger along the Touch Strip, a number will indicate the current ﬁnger position

for the respective Touch Strip next to LEFT TOUCH STRIP or RIGHT TOUCH STRIP.

When you are done, click the CLOSE button to exit the dialog box.

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Wacom Cintiq 20WSX Installation Guide Page 45